Our Staff Code of Conduct

  Utilize patience and understanding in an understaffed, busy world.

Understand that every schedule has limits: we are an appointment-based practice – not an ER.

Keep your tone and vocabulary in check at all times.

Plan ahead for refills of your medication. It is very difficult to get meds ready for your immediate pick-up.

Do not hang up on staff while they are speaking to you.

Have reasonable expectations when scheduling an appointment (oftentimes urgent, same-day appointments fill up within 15 minutes of opening. Become familiar with the PetMedic for urgent care options).

Be respectful that our technology (text messaging, email, automated phone tree) allows us to efficiently communicate with you - we do not have enough man-power to do things personally all of the time.

Be on time for your appointment and do not use this against us when we are running late.

Please respect the No Smoking rules on our property.

Do not schedule other things around your commitment to your pet’s appointment that you may become late for.

Keep your pets leashed or kenneled until they are safely inside a closed exam room (our parking area is next to an active public road).

Understand our policies – noted on our website, in our client letter, email communications and within contracts that you may sign. Do not argue over things that are outlined in our policies – this is unfair to the staff. 

Importantly: If you miss your first appointment with us to establish care, you will not be invited to make a second one.