Topsham Veterinary Wellness Center

6 First St
Topsham, ME 04086

(207)406-4468

www.topshamvet.com

Keeping Pets

Healthy Together




 

 

 

ONLINE STORE

Our Mission

  • To empower pet owners with the knowledge it takes to raise a healthy, well balanced animal.
  • To prevent disease by providing comprehensive wellness exams to the four legged members of the family.
  • To address problems acutely and astutely to prevent complications that come with chronic diseases.
  • To be involved in the community so that we may establish a sense of extended family for animals and their owners.

The Staff Code of Conduct

  • Offer patience, empathy and solutions for our client’s concerns about their pets
  • If a solution is not possible at our office, offer alternatives
  • Keep the lines of communication open, informative and in good tone
  • Do our best to stay on time and when this is not possible, keep the client informed about the situation as they wait
  • If one staff member cannot effectively discuss something with a client, offer a second staff member to discuss things (which may be done at a later time if needed)
  • Follow protocols to keep service fair and equal
  • Finish the conversation with a smile

 

Client Code of Conduct

  • Utilize patience and understanding in an understaffed, busy world
  • Understand that every schedule has limits: we are an appointment-based practice – not an ER
  • Keep your tone and vocabulary in check at all times
  • Do not hang up on staff while they are speaking to you
  • Be respectful that our technology (text messaging, email, automated phone tree) allows us to efficiently communicate with you - we do not have enough man-power to do things personally all of the time
  • Be on time for your appointment and do not use this against us when we are running late
  • Do not schedule other things around your commitment to your pet’s appointment that you may become late for
  • Have reasonable expectations when scheduling an appointment
    • oftentimes urgent, same-day appointments fill up within 15 minutes of opening. Become familiar with the PetMedic and Freeport Quick Care options
  • Plan ahead for refills of your medication. It is very difficult to get meds ready for your immediate pick-up
  • Please respect the No Smoking rules on our property
  • Keep your pets leashed or kenneled until they are safely inside a closed exam room
    • our parking area is next to an active public road
  • Understand our policies – noted on our website, in our client letter, email communications and within contracts that you may sign. Do not argue over things that are outlined in our policies – this is unfair to the staff.

 

There is a zero-tolerance policy for those who cannot adhere to the codes above.  Thank you for understanding, and we hope to provide you with countless reasons to build a lasting relationship with us!

Owner Amy Ruksznis, DVM wants to work together with pet owners to keep their pets as healthy as possible.  Beyond first rate pet care, we hope you'll notice our wellness center is comfortable, kid-friendly, and a very calm environment.  A visit to the veterinarian should always be a positive experience for you and your pets.  Here in Topsham, we hope you'll find us patient, kind and resourceful when it comes to making your pet comfortable and on the road to better health.

Our website is full of helpful information on proper care of your furry family members. Browse around and look at our articles and pet videos. The best veterinary care for animals is proper nutrition and problem prevention. If you want to ask a question call (207) 406-4468 or email us and we'll promptly get back to you. Our Topsham, Maine veterinary office is very easy to get to, and you can find directions on our Contact Us page.